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Investigating the differences in transfer passengers' perceptions of airport service quality
Journal of Airport Management,
5
(4),
368-375
(2011)
Abstract
This paper seeks to investigate the differences in transfer passengers' perceptions of airport service quality at Incheon International Airport. To investigate the differences in passengers' perceptions, one-way analysis of variance (ANOVA) was applied to data collected from the three major transfer passenger groups, namely, English, Chinese and Japanese-speaking people. The results reveal that transfer passengers' perceptions of airport service quality are significantly different according to differences in cultural backgrounds.
Keywords: transfer passenger; airport service quality; ANOVA; Incheon International Airport
The full article is available to subscribers to the journal.
Author's Biography
Jin-Woo Park is an associate professor in the department of business administration, Korea Aerospace University. He obtained his MBA in aviation from Embry-Riddle Aeronautical University and his PhD in aviation from the University of New South Wales. His research interests include airline/airport service quality, air passengers’ choice behaviour, airline marketing and airline/airport operations.
