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Comprehensive passenger flow management at Frankfurt Airport
Journal of Airport Management,
6
(2),
107-124
(2012)
Abstract
This paper describes Fraport's practical approach towards the implementation of a comprehensive passenger flow management solution. The combination of data preparation, forecasting and simulation, in conjunction with real-time information regarding the terminal situation, helped to improve passenger service. An approach, not used before at airports to forecast the distribution of passengers within terminal buildings in almost real-time, is introduced. Further extension of the programme, in the future, could be to use derived data to provide information to passengers directly, eg by the use of smartphones.
Keywords: agent-based simulation; passenger flow; business intelligence; terminal management
The full article is available to subscribers to the journal.
Author's Biography
Rolf Felkel is Senior Vice President Application Development and deputy CIO at Fraport AG. Dr Felkel is in charge of the development and maintenance of all IT applications at Frankfurt Main Airport. He represents Fraport AG on the ACI World Airport IT Standing Committee and is the Vice-Chairman of the Aviation Community Recommended Information Services (ACRIS) Working Group. He joined Fraport’s ICT department in 2000 as a system planner for the Flight Information Display System at Frankfurt Airport. In the following year, Dr Felkel worked as an ICT project manager, set up a group of in-house ICT consultants and was responsible for Landside IT solutions. Before working with Fraport, Dr Felkel completed studies of mathematics at the Technische Universität Darmstadt in 1995. He then completed his PhD at the end of 1999. This granted him the title of Dr rer. nat. in the field of numerical non-linear optimisation.
