Map-enabled experiential review: A novel approach to engaging healthcare staff in quality improvement
Abstract
A common barrier to continuous and sustainable improvement in many organisations is the lack of staff engagement with quality improvement. In the healthcare sector, the failure to engage staff with quality has been associated with preventable patient harm, which persists despite more than two decades of emphasis on safety and quality in this sector. This paper describes a novel approach — map-enabled experiential review (MEER) — that has significant potential to address staff engagement issues and produce meaningful improvement outcomes. The MEER approach uses map-based simulation of organisational processes to enable structured conversations among staff about their daily implementation of those processes as a means of identifying and addressing latent safety threats and other areas for improvement.
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Author's Biography
Donna R. Cohen is Principal Consultant at Darcy Associates and Director of MEERQAT Pty Ltd. Following a successful career as a biomedical researcher in the 1980s–1990s, she shifted her focus to the health and higher education sectors, where she has been involved in research, programme design and implementation, policy development and stakeholder engagement. For the last 10 years, she has been a significant contributor to Victorian initiatives aimed at improving and expanding the clinical education and training capacity of Victorian health services. She has a bachelor’s degree in Science, a PhD in Biochemistry and Molecular Biology and a master’s degree in Public Policy and Management. She is a member of the Australasian Evaluation Society
Philip J. Cohen is a Director and Vice President of Business Development at MEERQAT Pty Ltd. He has trained as a social researcher and has worked for 20 years in research and health-related organisations within Victoria. He has been a consultant for the last eight years, specialising in research, evaluation, project management and quality improvement. He has a bachelor’s degree and a master’s degree in Sociology and is a member of the Australasian Evaluation Society.
Vitas Anderson is Vice President — Software Development at MEERQAT Pty Ltd. His undergraduate training was in Engineering and the Medical Sciences, and he holds a doctorate in Biophysics. He is currently an Honorary Principal Fellow with the University of Wollongong and is an active contributor to national and international standards bodies dealing with radiation health physics. He also serves as an honorary technical assessor for the Australian National Association of Testing Authorities (NATA).
Citation
Cohen, Donna R., Cohen, Philip J. and Anderson, Vitas (2018, November 1). Map-enabled experiential review: A novel approach to engaging healthcare staff in quality improvement. In the Management in Healthcare: A Peer-Reviewed Journal, Volume 3, Issue 2. https://doi.org/10.69554/YYMR6314.
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