Machine learning and artificial intelligence in consumer banking

Abstract

Thanks to the visibility of recent milestones in machine learning (ML) and artificial intelligence (AI), these disciplines have evolved from abstract and theoretical academic disciplines into the business mainstream. This paper provides a description of AI and ML technical underpinnings, limitations and areas of potential future impact in digital banking. It also provides an overview of the most pressing challenges and opportunities in banking, especially as they relate to the most relevant internal stakeholders in consumer banking organisations.