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A new era in corporate real estate outsourcing
Corporate Real Estate Journal,
6
(1),
75-87
(2016)
Abstract
An evolution is happening in the way businesses around the world manage their corporate facilities. A new ‘Outsourcing 4.0’ model has emerged, in which large client companies retain relatively small, or ‘thin’, in-house teams supplemented by one or more global service providers taking a strategic command of the execution, costs and interaction with the business. In this model, in-house teams and outsourced providers use sophisticated data and analytics technologies, best practices and benchmarking to streamline and standardise facilities management in a shared services-type approach to gain leverage, improve employee productivity and create a channel for employee experience initiatives. The need for more sophisticated business intelligence capabilities is furthering the outsourcing evolution, because CRE teams are looking to their outsourced service providers for sophisticated data-driven digital FM approaches to reducing costs, improving productivity, optimising space utilisation and developing workplace strategy. The increased productivity, pricing leverage, improved regulatory compliance and access to resources that Outsourcing 4.0 can deliver make the company’s portfolio more productive and its impact on business results more meaningful.
Keywords: compliance; outsourcing; data and analytics; digital FM; experience level agreements; ELA; SLA; KPI; workplace strategy; occupancy costs; trusted advisor; global service providers
The full article is available to subscribers to the journal.
Author's Biography
Maureen Ehrenberg is International Director of Global Integrated Facilities Management at JLL. An internationally recognised expert in the facility management field, Ehrenberg drives the strategic direction and growth of JLL’s global facility management business. With more than 25 years’ experience, she has deep expertise in providing real estate advice and services to companies around the world. Before joining JLL, she was global director of facilities management at CBRE Inc. Previously, she was a principal at Expense Management Solutions Inc.; president and CEO of Grubb & Ellis Management Services Inc.; and president of global client services at Grubb & Ellis Company, as well as being an executive officer of the company. She is chairman of the International Facility Management Association (IFMA) and a board member of Open Standards Consortium for Real Estate (OSCRE). She is a management trustee for the International Union of Operating Engineers; a trustee of Roosevelt University and advisory board member of Roosevelt’s Graduate School of Real Estate; and a member of the Real Estate Advisory Board for the New York State Teachers Retirement System (NYSTRS). She has also served on the CoreNet Global Board. A frequent speaker, Maureen Ehrenberg has been recognised with an Innovator of the Year Award from CoreNet Global and has received several awards and recognition for leadership and service in the real estate industry.
