Direct access to payment service providers by businesses and organisations in Europe

Abstract

This paper suggests that the real trick for banks in the current economic climate could be finding ways to generate improved revenue streams not by only operating more efficiently, but also by helping the bank’s business and corporate customers to achieve their own efficiencies and cost-savings by providing true end to end customer to customer services (and not just bank to bank services) on a value-added basis. The hypothesis is that not only could cost efficiencies be achieved by banks, but customer satisfaction could be improved by providing services where payment instructions and transactions are submitted directly to the payment service providers (eg ACHs, SWIFT, CSMs) rather than via the banks.