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The relationship between the service quality of airports and that of their dominant airlines
Journal of Airport Management,
12
(3),
314-321
(2018)
Abstract
This study empirically examines the correlation between the quality of service of airports and that of the dominant airlines at those airports, using the service quality scores of 126 pairs of airports and their dominant airlines from 2013 to 2017. The cause–effect relationship between the service quality of the airports and the airlines was assessed by analysing longitudinal scores of four high-quality airports and their dominant airlines from 2008 to 2017. Results showed that, globally, the service quality of airports and their dominant airlines were highly positively correlated; however, a unidirectional cause–effect relation between airports and their dominant airlines was not identified. These results offer important implications for policy makers.
Keywords: airport; dominant airline; service quality; correlation; cause–effect relation
The full article is available to subscribers to the journal.
Author's Biography
Alex Yue Feng Zhu is a postdoctoral fellow with the Applied Social Science Department at The Hong Kong Polytechnic University (PolyU). Dr Zhu has wide research interests in areas concerning public policy, applied economics and applied psychology, and in particular financial planning and economic psychology.
