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The future of outsourcing and perspectives for the corporate real estate and facility management industries
Corporate Real Estate Journal,
5
(3),
195-204
(2016)
Abstract
The future of outsourcing is less about driving cost reductions and more about generating positive outcomes in support of organisations’ strategic objectives. Organisations will seek to leverage outsourcing in new ways that offer them advantages such as innovation, growth, brand protection and access to both talent and new markets, in addition to cost flexibility and cost-savings. It is here that relationships become increasingly important, especially with corporate real estate (CRE) and facility management (FM) service providers. According to this research, the relationships between sourcing firms and outsourcing providers are evolving from being transactional towards a spectrum of relationships based on various degrees of interdependence. Outsourcing is growing more complex to accommodate new market needs. This paper highlights several of the key trends and major shifts in the outsourcing landscape, and outlines five emerging sourcing approaches that capture the changing nature of outsourcing relationships towards 2020 and beyond, with implications for CRE and FM. The five emerging sourcing approaches are: crowd sourcing, solution sourcing, network sourcing, co-sourcing and mesh sourcing.
Keywords: future; trends in outsourcing; outsourcing models; trends in corporate real estate; megatrends; facility management; corporate real estate
The full article is available to subscribers to the journal.
Author's Biography
Peter Ankerstjerne has more than 30 years’ experience covering most aspects of facility management (FM), service management, outsourcing, marketing and strategy. Peter has a long record of workplace and FM experience, including several senior executive positions with industry-leading companies such as ISS, WeWork and JLL. At Planon, he is responsible for strategy development, strategic alliances, marketing, communication and Chairman of Planon North America. Peter holds an MBA and Bachelor’s degree in international marketing management from the Copenhagen Business School (CBS). He has served on several advisory boards, including the Strategic Advisory Board at the International Association of Outsourcing Professionals (IAOP). He is an active member and Fellow of the International Facility Management Association (IFMA), where he also serves on the global Board of Directors. From 2020 to 2022 Peter was Chairman of the Board and today he serves as the Immediate Past Chair and member of the Executive Committee.
