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The One Team approach : How Dell EMC brought together competitive, disparate service providers across EMEA to create a united real estate and FM family
Corporate Real Estate Journal,
7
(3),
202-214
(2018)
Abstract
Headlines in Europe continue to talk divorce, with the split between the UK and the EU becoming increasingly acrimonious. The divorce bill is rising and talks are breaking down as this once close partnership becomes sharply discordant. Amid all this disharmony, Dell EMC, the global leader in information technology-as-a-service, has been a leading light in European partnership. Its award-winning programme has seen a group of competitive, disparate service providers across Europe brought together with internal stakeholders to create a One Team Real Estate and Facilities business family working together in Europe, the Middle East and Africa (EMEA). The brief was to seek new ways of driving efficient and effective business processes based on strategic alignment, consistency and service excellence, to create an environment where innovation could flourish. Over a three-year programme which included face-to-face leadership summits, and consistent communication across the supply chain, the group worked together to define and implement a common operating platform, underpinned by a shared vision and values. This paper explores the success of the One Team model, how it was achieved and the results it delivered to the business — and what other real estate and facilities professionals around the world can learn from the approach.
Keywords: one team; partnership; innovation; family; enablement; vision
The full article is available to subscribers to the journal.
Author's Biography
Bruce Barclay is an experienced facilities professional, who most recently worked for Dell Technologies, the world’s largest privatelyowned technology company. His international career in business leadership and development includes 20 years at senior management level for organisations in a variety of business sectors from financial services to hospitality. In addition to running his own businesses in property development and telecoms, he is an experienced international speaker and author of the British Institute of Facilities Management’s Good Practice Guide to Managing FM Teams Across Borders. Before the recent merger of EMC and Dell, Bruce was instrumental in transforming a group of ten EMEA FM service providers operating independently, to a fully-aligned unified team where traditional market competitiveness is put aside to create the best possible outcome for the business. The programme allowed the Global Real Estate and Facilities function to better enable the business, ensuring the workplace experience aligned with business need and strategy. The approach won the EuroFM Partners Across Borders award. He is a member of several professional bodies including the International Facility Management Association, CoreNet Global, the British Institute of Facilities Management (BIFM) and past member of the Building Owners and Managers Association (BOMA) and Chartered Institution of Building Services Engineers (CIBSE).
