Achieving strategic alignment at DFW International Airport

Abstract

Dallas/Fort Worth International Airport has implemented a leadership system that promotes employee alignment and engagement with the airport's strategic plan and has generated superior business results. Each phase and element of this system is integrated to help management and employees understand how they affect DFW's most important goals and initiatives that drive performance. Although DFW has been implementing its current leadership system for the past six years, it has still not integrated all concepts throughout all levels of the organisation. This paper provides an overview of DFW's leadership system, describes how DFW implemented the system, and indicates lessons learned.