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Book review

Delivering excellent service quality in aviation. A practical guide for internal and external service providers by Mario Kossmann

Juan Carlos Martin
Journal of Airport Management, 1 (4), 420-422 (2007)
https://doi.org/10.69554/ZTKZ9384

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Citation

Martin, Juan Carlos (2007, July 1). `Delivering excellent service quality in aviation. A practical guide for internal and external service providers` by Mario Kossmann. In the Journal of Airport Management, Volume 1, Issue 4. https://doi.org/10.69554/ZTKZ9384.

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cover image, Journal of Airport Management
Journal of Airport Management
Volume 1 / Issue 4
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