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Planning check-in facilities for the future at Frankfurt Airport
Journal of Airport Management,
2
(2),
142-152
(2008)
Abstract
The present paper gives an overview of how Fraport plans future check-in facilities for Frankfurt Airport. It shows how, in a structured approach, the project team defined state-of-the-art and future check-in process variables and analysed the role of special check-in units within these processes. The basic assumptions were verified by an airline survey at Frankfurt Airport. Finally, the paper outlines a planning procedure implementing three planning steps: a linear calculation scheme, followed by a terminal layout phase and a detailed simulation of the newly designed check-in hall. It is shown how changes in the new check-in process might increase terminal capacity and meet airline expectations.
Keywords: check-in processes; self-service facilities; common check-in; common bag drop; off-airport check-in; baggage tagging; airline survey
The full article is available to subscribers to the journal.
Author's Biography
Rolf Felkel is Senior Vice President Application Development and deputy CIO at Fraport AG. Dr Felkel is in charge of the development and maintenance of all IT applications at Frankfurt Main Airport. He represents Fraport AG on the ACI World Airport IT Standing Committee and is the Vice-Chairman of the Aviation Community Recommended Information Services (ACRIS) Working Group. He joined Fraport’s ICT department in 2000 as a system planner for the Flight Information Display System at Frankfurt Airport. In the following year, Dr Felkel worked as an ICT project manager, set up a group of in-house ICT consultants and was responsible for Landside IT solutions. Before working with Fraport, Dr Felkel completed studies of mathematics at the Technische Universität Darmstadt in 1995. He then completed his PhD at the end of 1999. This granted him the title of Dr rer. nat. in the field of numerical non-linear optimisation.
