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Lufthansa New Workspace — a change project: A case study
Corporate Real Estate Journal,
7
(4),
298-303
(2018)
Abstract
Lufthansa New Workspace (NWS) is a concept that changes the working culture as well as the working environment in the Lufthansa Group. The project was developed in-house and began in 2013 with a test run in the Lufthansa Aviation Center (LAC) in Frankfurt (German headquarters). Following its success, the whole LAC was rolled out to 2,500 people by the end of 2016, and subsequently three more Lufthansa subsidiaries have adopted the new concept. Long term, the New Workspace will be the preferred workplace concept within the Lufthansa Group worldwide. This is a case study from the human resources (HR) viewpoint.
Keywords: interdisciplinary project; change management; cultural change; user involvement; new leadership; trust
The full article is available to subscribers to the journal.
Author's Biography
Bettina Reichart has been the HR responsible for Lufthansa New Workspace since 2013. She is a lawyer and, over the last 20 years, has worked in various positions in Lufthansa’s HR department. She specialised in labour law after her second state exam in Bavaria and her focus is on change management.
