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The future of integrated facility management: A convergence of business trends is driving dynamic transformation and a new paradigm for integrated facility management in 2016
Corporate Real Estate Journal,
5
(3),
238-247
(2016)
Abstract
The last five years have seen more change in the facility management domain than ever before. Several major trends have converged and continue to transform how and where companies operate, and how they manage talent and the workplace. The global financial crisis (GFC) of 2007–8 triggered a major change in workplace strategies, accelerating the rise of the on-demand workforce as companies were forced to economise by deploying a flexible, non-employee workforce. This sudden shift to a contingent workforce drove advancements in mobile devices and smart building technologies that enabled new ways of working and managing shared workplaces. ‘Workplace’ and hence corporate ‘facilities’ have taken on new meaning, now referring to workplaces both within and outside of a company's corporate real estate portfolio as workforce mobility programmes and contingent workers become commonplace. The time is now for integrated facility management (IFM) professionals to re-imagine what their jobs could become as the new world of work continues to take shape.
Keywords: IFM; workplace mobility; mobile computing; alternative workplace strategies; contingent workforce; sharing economy; gig economy; on-demand workers; outsourcing; data and analytics; workplace strategy
The full article is available to subscribers to the journal.
Author's Biography
Maureen Ehrenberg is an internationally recognised expert in the facility management field, driving the strategic direction and growth of JLL’s global facility management business. With more than 25 years of experience, Ehrenberg has deep expertise in providing real estate advice and services to companies around the world. Before joining JLL, she was global director of facilities management at CBRE Inc. Previously, she was a principal at Expense Management Solutions Inc., president and CEO of Grubb & Ellis Management Services Inc., and president of global client services at Grubb & Ellis Company, as well as being an executive officer of the company. Ehrenberg is first vice chairman of the International Facility Management Association (IFMA) and a board member of the Open Standards Consortium for Real Estate (OSCRE). She is a management trustee for the International Union of Operating Engineers, a trustee of Roosevelt University and advisory board member of Roosevelt’s Graduate School of Real Estate, and a member of the Real Estate Advisory Board for the New York State Teachers Retirement System (NYSTRS). She also has served on the CoreNet Global board. A frequent speaker, Ehrenberg has been recognised with an Innovator of the Year award from CoreNet Global and has received several awards and recognition for leadership and service in the real estate industry.
