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Best practice on automated passenger flow measurement solutions
Journal of Airport Management,
9
(2),
144-153
(2015)
Abstract
The authors introduce a best practice paper recently published by the ACI World Airport IT Standing Committee on Automated Passenger Flow Measurement Solutions. The paper shows how this supplier-independent best practice paper is structured and what benefit it can provide to those who want to implement and use such solutions in terminal buildings. Therefore, some general characteristics of the solutions are given, as well as the typical influencing factors from technology, terminal layout and passenger behaviour. The paper is available on the ACI World website at www.aci.aero.
Keywords: terminal management; passenger flow performance indicators; waiting time; sensor technologies
The full article is available to subscribers to the journal.
Author's Biography
Catherine Mayer is the primary liaison for SITA with airport industry organisations, ensuring SITA’s availability and support for committees, conferences and industry missions. She is an active participant in the Airports Council International (ACI), including serving as Chairman of the ACI World Business Partners (WBP) Board and becoming the first non-airport member to be appointed as an observer to the ACI World Governing Board (2006–2011). Catherine also serves as the WBP observer on the ACI Europe Airport Board (2012–2015). Previously, Catherine was responsible for developing and leading the Airport Services solution line, including the financial results of the global business, strategy, product portfolio, implementation, customer satisfaction and improving the business to ensure that SITA continues to meet the needs of the ever-changing air transport industry.
Rolf Felkel is Senior Vice President Application Development and deputy CIO at Fraport AG. Dr Felkel is in charge of the development and maintenance of all IT applications at Frankfurt Main Airport. He represents Fraport AG on the ACI World Airport IT Standing Committee and is the Vice-Chairman of the Aviation Community Recommended Information Services (ACRIS) Working Group. He joined Fraport’s ICT department in 2000 as a system planner for the Flight Information Display System at Frankfurt Airport. In the following year, Dr Felkel worked as an ICT project manager, set up a group of in-house ICT consultants and was responsible for Landside IT solutions. Before working with Fraport, Dr Felkel completed studies of mathematics at the Technische Universität Darmstadt in 1995. He then completed his PhD at the end of 1999. This granted him the title of Dr rer. nat. in the field of numerical non-linear optimisation.
Kevin Peterson has been in the air transportation industry for over 25 years, working for Westinghouse and Northrup-Grumman before moving to SITA in 2001. He started his career in software engineering, broadening his knowledge through positions in technical sales support, marketing, sales and product management. Currently, he is the senior product manager responsible for SITA’s passenger flow monitoring product suite. Kevin’s formal education includes a degree in mathematics through the University of Waterloo and a diploma in electronics engineering technology through Mohawk College, both located in Canada.
