Share these talks and lectures with your colleagues
Invite colleaguesCase study
Enabling global payment capabilities for new channels: Case study
Journal of Payments Strategy & Systems,
2
(1),
21-26
(2007)
Abstract
The banking service provider's ability to adapt to change can determine success or failure in the global payments space. Adapting to change is an art, a science and a critical skill. Through a case study of HSBC's recent experience with corporate clients, this paper relays an international banking organisation's experience and lessons learned in developing approaches to successful change management in payments.
Keywords: SWIFTnet; payments; SCORE; change management
The full article is available to subscribers to the journal.
Author's Biography
Marcus Treacher is SVP of Customer Success at Ripple. Marcus has over 30 years of experience in transaction banking and payment technology, including global leadership roles at HSBC and SWIFT. Marcus also works with industry communities, organisations and governments to help shape new payment practices. He is the former chair of SWIFT’s global advisory body for corporates and now chairs the CHAPS Security Committee & User Group.
