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Ombudsman complaints: Prevention is better than cure
This article builds on ‘Ombudsman complaints: Better complaints handling’ by John Baguley, which was published in Journal of Building Survey, Appraisal & Valuation Volume 5 Number 3, and looks deeper into why we see complaints about survey products. This paper focuses on dampness, which is the single biggest issue complained about. Ombudsman Services Property is the RICS approved ombudsman scheme to handle complaints about RICS surveyors offering surveying services to domestic clients. It is also government approved to operate an ombudsman scheme for sales, lettings and managing agents.
The full article is available to subscribers to the journal.
John Baguley is the ombudsman at Ombudsman Services and leads the property sector. John is a Chartered Surveyor, qualified ombudsman and accredited mediator. John has worked in the property sector for over 20 years and has been with Ombudsman Services since 2009. He regularly speaks at property conferences and has appeared on Radio 4 on several occasions talking about common issues in the sectors he works in. John also sits on various property working groups and has contributed to various sector codes of practice including the Private Rental Sector Code and the RICS ‘Blue Book’.