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Children on social media: An exploratory study of their habits, online content consumption and brand experiences
Journal of Digital & Social Media Marketing,
7
(1),
88-97
(2019)
Abstract
As the availability of new digital technologies has increased, so too has the time people spend consuming online content. Today’s children are born into a digital world, where communication technologies and the internet are becoming increasingly accessible. This exploratory study seeks to understand children’s social media habits and their motivations for sharing their consumption processes and brand experiences through social media. The study discusses the social media platforms most commonly used by children and finds that the online content consumed by children influences their purchases in a way that can result in tangible marketing outcomes, such as increased demand for trending products, as well as the creation of new products and services. These findings suggest that brand managers would do well to identify the social media platforms used by this segment; create branded content that fosters children’s motivations (ie entertainment, recognition and the creation of memories); and encourage children to self-document their brand experiences by setting challenges or offering incentives.
Keywords: social media; children; user-generated content; brand experience
The full article is available to subscribers to the journal.
Author's Biography
Teresa Treviño is Associate Professor of Marketing at Universidad de Monterrey. She holds a PhD in management sciences and a master’s degree in marketing from the EGADE Business School, Tecnológico de Monterrey. Her research interests focus on online consumer behaviour and digital marketing, specifically consumer–brand relationships on the internet; the motivations of different online segments, regarding social media; uses and gratifications relating to social media; electronic word-of-mouth; and the impact of online marketing strategies on consumers. She is currently a member of Mexico’s National Researchers System.
Flor Morton is Associate Professor of Marketing at Universidad de Monterrey. She holds a marketing degree from Tecnologico de Monterrey and a PhD in management sciences from the EGADE Business School. Her research interests focus on consumer behaviour. As a marketing consultant, she has collaborated on diverse projects for national and international companies.
