A model for successful e-procurement implementation
Abstract
Businesses must adapt to rapidly changing technologies, new product and market innovations to be competitive in the global marketplace. One way companies try to improve their performance is through effective procurement using information technology approaches. Innovative IT technologies incorporated into the supply chain allow businesses to reduce their costs, improve their internal processes and shorten time spent on transactional tasks, enabling cost reductions as well as market competitiveness. Based on an extensive literature review of enterprise resource planning (ERP) development, cloud computing and cloud ERPs, e-procurement and ERP implementation frameworks as well as success factors and challenges related to cloud ERP and e-procurement implementation, a preliminary model for e-procurement was developed with a focus on three change elements: business process changes, human resource (HR) changes and IT changes. A case study was conducted to evaluate the proposed model empirically and semi-structured interviews were carried out to ensure the findings from case study analysis were relevant. Empirical research confirmed the importance of business process changes, HR changes and IT changes and revealed that supplier changes need to be added as an additional change element to the model’s design. Empirical research also found that business process changes have the most power and influence in the implementation process. This paper presents a revised model for e-procurement implementation based on business process changes, HR changes, IT changes and supplier changes. This article is also included in The Business & Management Collection which can be accessed at https:// hstalks.com/business/.
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Author's Biography
Kotryna Urbonaite-Songaile is an IT Service Manager in Sourcing and Supply Chain Solutions at Telia Company, based in Vilnius, Lithuania. Her professional expertise spans business process transformation, change management, IT service management and the implementation of systems applications and products (SAP) and e-procurement systems. Throughout her career, Kotryna has played a key role in the successful implementation of SAP S/4HANA and other digital initiatives across international business units with focus on procurement. She has led multiple training programmes for end-users and suppliers, supporting adoption across various management levels and ensuring alignment between business and technology functions. As a product owner, Kotryna has contributed to the development of e-procurement tools focused on process optimisation, usability and operational efficiency. Kotryna’s work emphasises cross-functional collaboration, agile delivery and continuous improvement within complex enterprise environments. She is a Certified SAFe 6 Agilist, reflecting her commitment to applying agile methodologies to enterprise-scale transformation. She holds an MSc degree from the ISM University of Management and Economics.
Dr Gurram Gopal, PhD, is a Professor and Chair of the Dept. of Information Technology and Management at the Illinois Institute of Technology, with a keen interest in sustainable logistics and supply chain management. He has published extensively in leading journals and has presented widely at academic and industry conferences. He received a Fulbright Scholar Award to teach and conduct research at Galway Mayo Institute of Technology in Ireland in 2011–12 and recently completed another Fulbright Scholar Award teaching and conducting research at ISM University, Lithuania. Gurram developed marketing strategies for some of the world’s largest pharmaceutical companies as a strategy consultant and manager for ZS Associates and worked in strategic marketing, supply chain management and strategic quality at Tellabs Inc. He holds a bachelor’s degree in chemical engineering from the Indian Institute of Technology, Madras, and master’s and doctorate degrees in industrial engineering from Northwestern University.
Lucía Isabel González Sevilla is a Software Engineer at Interlake Mecalux, a global leader in industrial storage solutions and warehouse management systems. She is involved in customising warehouse management systems for global clients, optimising warehouse design and operational processes to improve logistics performance and automation efficiency. Lucía holds a master’s degree in telecommunications engineering from Universidad Politécnica de Madrid and a master’s in information technology and management, with a specialisation in IT management and entrepreneurship, from the Illinois Institute of Technology in Chicago. She is keenly interested in combining technical expertise with business strategy and analysing how emerging technologies affect business efficiency and new venture creation.
Citation
Urbonaite-Songaile, Kotryna, Gopal, Gurram and González Sevilla, Lucía Isabel (2026, March 1). A model for successful e-procurement implementation. In the Journal of Supply Chain Management, Logistics and Procurement, Volume 8, Issue 3. https://doi.org/10.69554/BIZY7385.
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