Leveraging generative artificial intelligence to optimise a core international business process

Author's Biography

Janine R. Kamath , MA, MBA, is Executive Director of Mayo Clinic International. She previously chaired the Department of Management Engineering and Consulting and currently serves as Assistant Professor of Health Care Systems Engineering and Health Care Administration at the Mayo Clinic College of Medicine and Science. Before joining Mayo Clinic, she was a manager at two large pharmaceutical companies. At Mayo Clinic, she has advanced and led multiple strategic initiatives on digital and platform environment; operations optimisation; international business growth; diversity, equity and inclusion; care model transformation; core process engineering; and quality, affordability and service. Janine is engaged with national and international leadership and governance committees and has a passion for entrepreneurship, diverse talent growth and driving results through empowered, high-performing teams. Janine is the Board Chair and President Emeritus of the Association for Internal Management Consultants. She serves as course director and presents at national and international conferences and educational programmes. She publishes in peer-reviewed journals and has authored book chapters and a book on the legacy of management engineering and consulting at Mayo Clinic. Janine actively engages with professional and community organisations and contributes to academic institutions through college and high school student education and mentorship programmes.

Nathaniel R. Witte , MS, is a senior strategist in the Strategy Department at Mayo Clinic. He specialises in data analytics, visualisations and process optimisation and has created data collection tools and visualisation dashboards for long-range planning, which provides insights for organisational leaders. Mr Witte has led data metric analysis and data stewardship discussions, implemented innovative models in artificial intelligence/machine learning and automation, and designed service line optimisation initiatives to ensure safe and efficient patient care. Before joining Mayo Clinic, Mr Witte was an associate health systems engineer and a graduate student intern in the Mayo Clinic Kern Center for the Science of Health Care Delivery. He earned a master’s degree in industrial engineering and a bachelor’s degree in industrial and systems engineering from the University of Minnesota. Mr Witte has published research on medical assessment practices and has presented at various conferences on topics such as artificial intelligence optimisation and health care delivery.

Josie Dappah Colon , MS, is a senior global project manager in the strategic programmes and integration team at Mayo Clinic International. In this role, she partners with clinical and operational experts to optimise processes, boost efficiency and deliver tailored solutions for strategic international partners. With more than 20 years of diverse experience spanning the health care and corporate finance sectors, she combines her extensive programme and project management expertise with a strong clinical background as a licensed physical therapist, bringing more than eight years of hands-on patient care experience in various health care settings. Prior to joining Mayo Clinic, Ms Colon held pivotal roles in business development, client engagement and programme and product management at Bank of America, Merrill Lynch and T. Rowe Price. Her clinical experience includes leadership roles at Mercy Medical Center, Mt. Washington Pediatric Hospital and Encompass Health, where she led cross-functional teams toward the successful implementation of data-driven clinical programmes. Ms Colon holds degrees from Morgan State University, Drexel University and Neumann University, and is a Six Sigma Green Belt and a certified Project Management Professional. Ms Colon delivers educational seminars to allied health students and staff working in resource-limited medical settings.

Christine Mitchell , MS, is a seasoned health care management professional with 25 years of experience in strategy consulting, health care operations and project management. As a senior global project manager at Mayo Clinic International, she spearheads large-scale strategic initiatives that drive innovation and excellence in health care delivery. Ms Mitchell’s expertise spans greenfield hospital projects, clinical service line development and improvement in operations and patient experience. She has a strong track record of connecting international and local changemakers, leading cross-functional teams and delivering innovative solutions. She is passionate about transforming international health care through strategic collaboration and capacity building. Before joining Mayo Clinic, Ms Mitchell held leadership roles at Brigham and Women’s Hospital, PricewaterhouseCoopers China, Jiahui Health and Parkway Health China. She earned her bachelor’s degree in human biology from Stanford University and her master’s degree in health policy and management from Harvard School of Public Health. Ms Mitchell is also a certified project management professional. She has published in peer-reviewed journals and continues to contribute to the advancement of health care management.