Implementing robotics and autonomous technology in aviation
Abstract
Following several decades of growth and development, the aviation industry stands at the edge of a technological revolution, with robotics and autonomous technology offering transformative potential for airport operations. The question arises as to what this new future looks like and how we can get there as a sector. This paper explores Amsterdam Airport Schiphol’s initiatives aimed at integrating these emerging technologies. By leveraging collaborative robots (cobots), autonomous vehicles and data-driven predictive systems, Schiphol envisions a future of seamless and efficient operations while improving workforce well-being and passenger experience. Programmes such as Boost and Smart Ramp demonstrate the airport’s commitment to fostering collaboration, reducing technological adoption barriers and driving innovation in baggage handling and airside operations. Additionally, initiatives such as Fraim exemplify Schiphol’s focus on harmonising human–robot collaboration and addressing labour shortages. Despite challenges such as cyber security, regulatory hurdle and job displacement concerns, the airport’s strategic approach highlights the importance of stakeholder collaboration, operational validation and scalable solutions. This paper underscores the critical enablers for implementing robotics and autonomous technology, positioning Schiphol as one of the leaders in shaping an innovative future for the aviation sector. This article is also included in The Business & Management Collection which can be accessed at https://hstalks.com/business/.
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Author's Biography
Zahra Merchant is the Chapter Lead of Robotics at Royal Schiphol Group, focusing on the aviation domain innovation with a zest for creative thinking and stakeholder management. Zahra has four years’ experience across various airport processes, from working on improving passenger experience through security with timeslots, to developing and implementing robots to automate physically demanding airport processes. In her present role, Zahra is responsible for identifying future perspectives, developing innovative solutions, and helping to validate them in an aviation context, in conjunction with stakeholders. She holds an MSc in strategic product design from the Technical University of Delft, Netherlands and a BDes from the Glasgow School of Art, Scotland.
Micha Dijkhuizen is an innovator with a background in design and strategy from the Technical University of Delft, Netherlands. Micha’s principal areas of interest lie in mobility, technology and most of all, sustainability. After almost four years working on related baggage innovation, he has made the switch to sustainability innovation, working on various circular economy initiatives and solving challenges around air quality and noise.
Silvia Rey Abeijón is an enthusiastic and creative innovator who loves challenges and stepping out of her comfort zone. With a background in engineering and consultancy, Silvia creates value through collaboration and technology.
