Next-generation outsourcing: How EY evolved their outsourcing strategy for building a better working world
Abstract
Ernst & Young (EY) — a leading professional services firm — has a long history of outsourcing facilities management (FM) services. This paper provides a case study of how EY is piloting the Vested outsourcing methodology in its Nordic region. It provides an in-depth review of EY’s outsourcing evolution — including profiling how EY used a collaborative request for partner (RFPartner) process, followed by using the Vested methodology to create a formal relational contract with win-win outcome-based economics where EY and ISS (a global provider of workplace services) are both vested in each other’s success. This paper concludes by sharing their results and how the parties are continuing to evolve their partnership under their flexible contracting framework. This article is also included in The Business & Management Collection which can be accessed at https://hstalks.com/business/.
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Author's Biography
Kate Vitasek is an international authority on highly collaborative win-win relationships for her award-winning research on the Vested business model. She is the author of eight books and leads the University of Tennessee’s Certified Deal Architect (CDA) programme. World Trade Magazine has lauded her as one of the ‘Fabulous 50+1’ most influential people impacting global commerce, and she is a member of the Hall of Fame for both the Sourcing Industry Group and the International Association of Outsourcing Professionals. Kate is a senior contributor for Forbes magazine and has been featured on CNN International, Bloomberg, NPR and Fox Business News.
