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Navigable Slide Index

1. Introduction
2. Some big questions
3. Collaboration between organisations
4. Management of relationships
5. The relationship management challenge
6. The 'X' factors
7. Relationship complexes
8. Strategic complexity
9. Traditional management tools
10. Changing for the better?
11. Teamwork pressures and friction
12. Thriving under pressure
13. Let there be light
14. Failing to cope
15. Defence battles
16. Understand your partnership
17. Measuring the intangible
18. Case study
19. Performance at a glance
20. Happy customer/grumbling supplier
21. Business process reliability
22. Outcomes
23. Portfolio at a glance
24. Professional relationship managers
25. Managing the action
26. Conclusion

Topics Covered

• Aim is to fill a traditional governance gap in managing strategic supply chain partnerships
• Effective enterprise relationship management is a serious challenge of complexity and method
• Traditional governance tools and dashboards do not work
• A new approach based on a dynamic view of supply chain partnerships is proposed
• Two case studies are provided to illustrate tactical and strategic situations
• The importance of formal relationship management to the success of supply chain partnerships is emphasised

Links

Series:

• Supply Chain Management

Categories:

• Technology & Operations

Talk Citation

Publication History

• Published on November 22, 2010