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Building smart airports: Technology solutions to improve health, enhance experience and increase revenue
Modern airports are seeking new ways to differentiate and enhance the travel experience. They have hybridised to become both transportation hubs and shopping centres. Airports now view passengers as their primary customers and are becoming more aware of passenger needs throughout the travel experience. In the wake of the COVID-19 pandemic, airport health and safety is the travelling public’s highest priority. Airports need to invest in technology that addresses health and safety concerns elevates the passenger experience, and provides a substantial return on investment in the long run. Recent surveys show that the most effective technologies are not always the ones airports are employing: environmental sensing, innovative display technology and smart glass that increases access to daylight and views of the outdoors are three such solutions. As these types of solutions become more prevalent, passengers will come to expect an increased level of comfort and convenience out of their travel experience. This paper will focus on two key technologies — smart glass and environmental sensing — that can provide a solution.
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Piers Macnaughton SCD is an engineer turned public health advocate, specialising in healthy buildings. He is the Vice President of Health Strategy for View, where he partners with universities to conduct research and provides strategic guidance on product development. His goal is to accelerate the adoption of healthy building practices and technologies through transformative research and active engagement with building professionals. His work focuses on exploring the key drivers of decision making, such as health, productivity and student achievement in the places we live, work, learn and travel through. Dr MacNaughton graduated from Tufts University with a degree in environmental engineering and subsequently from the Harvard T.H. Chan School of Public Health with a master of science and doctor of science in exposure, epidemiology and risk in the Department of Environmental Health.