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COVID-19 and point-of-sale payments in Belgium: How the older generation also learned to love contactless
This paper reports the first publicly available results of Belgium’s newly created Digital Payment Barometer. The results show that, as in other countries, the COVID-19 pandemic triggered a shift towards contactless and, to a lesser extent, mobile payments at the point of sale. Strikingly, however, the biggest jumps in the use of contactless payments are observed in the 65–74 and 75+ age groups. There are also indications that these shifts in behaviour may well outlast the pandemic, as consumer preferences have also changed markedly.
The full article is available to institutions that have subscribed to the journal
Ellen Van Droogenbroeck is a guest professor in the Faculty of Social Sciences & Solvay Business School at the Vrije Universiteit Brussel. Dr Van Droogenbroeck’s research interests include online grocery shopping, e-commerce, payment instruments and retailing.
Leo Van Hove is Professor of Economics at the Vrije Universiteit Brussel, where he teaches courses in monetary economics, IT economics and research methods. His research interests include payment instruments, e-commerce, financial literacy and network effects.