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Aprons and algorithms: Meeting the service experience expectations of ‘generation picky’
Continuous thinking is the undeniable future of all things retail – understanding how ‘share of experiences’ leads to happier customers and creates a future proof and distinctive proposition.
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CitationGreenhalgh, Tim (2016, December 1). Aprons and algorithms: Meeting the service experience expectations of ‘generation picky’. In the Journal of Brand Strategy, Volume 5, Issue 3.