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Tom has an academic background in psychology. Initially he majored in clinical psychology (1986), and later he went back to college to study economic psychology (1996) with an emphasis on quantitative methods. As a professional he has worked in database management, at the outset mainly from the ‘technical’ angle. Later he moved to exploiting information in databases, and combining database analysis with market research. Tom has held positions in non-profit and profit industry (financial services). While working at ING, among others, Tom managed the research department of ING Bank for the Netherlands. In 2004 he launched his own company, XLNT Consulting.