Browse list of available series in The Marketing & Management Collection
Review purchasing information
Recommend The Marketing & Management Collection to your librarian
Request to be kept updated on The Marketing & Management Collection
View all talks & series with full access

Guest (sample access)

Optional Login with Username


        
> Home  /  Marketing & Management  /  Series  /  Contact Center Management  /  Talk Details
SHARE:   Email via Outlook   Email via Web   Facebook   Twitter   |   more
Close SHARE
Please select one of the methods below to share the following page with your collegues:
Wellbeing
Blogger Google Reader
Delicious Linked In
Digg MySpace
Favorites PDF Online
Gmail

Hello. As a guest, you do not have full access to this talk. Click the PLAY button below to watch the sample extract. For increased access, you may login or click on "Obtain Full Talk Access" below.


Printable Slide
Handouts PDF
Wellbeing - play sample talk extract

    SPEAKER(S)

Ms. Maria Bourke - Founder, Let’s Get Healthy, UK

Maria Bourke is the Founder of Let’s Get Healthy, a company she set up in 2006. Her teams work with schools, communities and employers, helping those they meet to take the first steps to a healthier lifestyle. Maria previously worked throughout Europe, India and in America with companies such at Citibank, Marks & Spencer Money and Privilege Insurance. Her apprenticeship was served working for Peter Wood (OBE), the Founder of ESure and Direct Line. Maria decided to start Lets Get Healthy after seeing first hand the benefits of a healthy lifestyle for both businesses and local communities.

Talk Online Publication: Jul 2009

TOPICS COVERED IN WELLBEING

Understanding the benefits of health and wellbeing - Definition of wellbeing - Delivery and facilitation - Creating an integrated and sustainable approach - Successful workplace programs - Ensuring programs aid behavior changes - Early ill health retirement - Cost associated with risks - Health management in the workplace - Lifestyle assessment - Wellbeing essentials

How to cite this talk:
Bourke, M. (2009), "Wellbeing", in Stagg, A.M. (ed.), Contact Center Management: How to succeed in today's dynamic environment, The Marketing & Management Collection, Henry Stewart Talks Ltd, London (online at http://hstalks.com/go)

Direct talk access link:
http://hstalks.com/lib.php?t=HST68.2067_1_2&c=250

    DETAILED SLIDE INDEX

1. Introduction
2. Wellbeing in call centers
3. Understanding the benefits of health and wellbeing
4. Key thoughts
5. Agenda
6. A quote from Galen
7. History of wellbeing at work (1)
8. History of wellbeing at work (2)
9. Waddell and Burton - definition of wellbeing (2006)
10. Developing a wellbeing programme
11. Wellbeing - what does it mean?
12. Let's get healthy approach - delivery and facilitation
13. Create an integrated and sustainable approach
14. Introducing a wellbeing programme
15. What skills does a workplace champion need?
16. A successful workplace programme
17. Ensure programme aids behaviour change
18. Summary image of obesity drivers and trends
19. Economic aspect of health-related issues
20. Living longer but in poor health
21. Work related self-reported illnesses (1)
22. Work related self-reported illnesses (2)
23. Extending working life
24. Early ill health retirement
25. Costs associated with risks
26. Medical and drug costs only
27. Health management in the workplace
28. Lifestyle assessment
29. Sharing information
30. Alternative measurement of outcomes
31. Summary
32. Thank you
33. END